Shipping policy

Shipping Policy

Made to order

Level Up Crew products are made especially for you after your order is placed. Because our products are produced on demand, please allow time for both production and shipping.

Third-party fulfillment

Our products are produced and shipped by third-party fulfillment partners. Depending on product availability and destination, orders may be produced and shipped from different fulfillment locations.

Production time

Most orders are produced within 2–7 business days. Production may occasionally take longer during holidays, high-volume periods, product shortages, or other circumstances outside our control.

U.S. shipping

Level Up Crew currently ships to addresses within the United States only.

Shipping rates and delivery estimates

Available shipping options, costs, and estimated delivery times are shown at checkout. Delivery estimates begin after production is complete and are estimates rather than guaranteed delivery dates.

Tracking

When tracking is available for your shipment, tracking information will be provided after your order ships. Please allow some time for the carrier to update its tracking system after a label is created.

Multiple packages

Orders containing multiple products may occasionally arrive in separate packages because items can be produced and shipped from different fulfillment locations.

Shipping address

Please carefully review your shipping address before placing your order. If you notice an error, contact us as soon as possible. Once an order has entered production, we cannot guarantee that the shipping address can be changed.

Delivery delays

Carrier delays, severe weather, holidays, and other circumstances outside our control can affect delivery times. We appreciate your patience if an unexpected delay occurs.

Questions about your shipment

If you have questions about an order or believe your shipment is unusually delayed, please contact us through our Contact page and include your order number so we can help.