Refund policy

Return & Refund Policy

Each Level Up Crew item is made to order specifically after your purchase. Because our products are produced on demand, we generally cannot accept returns or exchanges for incorrect size or color selections, or for a change of mind.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photographs showing the issue. If your claim is approved, we will arrange a replacement or refund at no additional cost to you. You do not need to return a damaged or defective item unless we specifically ask you to do so.

Returns of approved problem items
Because our products are made to order, we generally do not require damaged, defective, misprinted, or incorrect items to be physically returned. If we specifically require a return as part of resolving an approved claim, we will provide the return instructions and address directly to you. We will also tell you whether return shipping costs will be covered before you send anything back.

Size and color selection

Please review the product description and size chart carefully before ordering. Because each item is made to order, we cannot generally provide a refund or exchange when the incorrect size or color was selected at checkout.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will make every reasonable effort to help before production begins. Once an order has entered production, changes or cancellation may no longer be possible.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing time after issuance may vary depending on your bank or payment provider.

Consumer rights

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection law. Where local law requires a return, refund, cancellation, or other remedy, those legal requirements will apply.

Approved returns and refund timing

Please do not send any product back without contacting us first. If an approved claim requires a physical return, we will provide the return address and instructions at that time and will let you know whether Level Up Crew or the customer is responsible for return shipping. Approved refunds are issued to the original payment method. After we issue a refund, your bank or card provider may require additional time to post the funds to your account. If you have not received an approved refund, please contact us through our Contact page or at levelupcrewllc@gmail.com.

Questions or order problems

Please contact Level Up Crew through our Contact page with your order number and a description of the issue so we can help.